How to reach MintByte Investment Services Private Limited — for general questions, regulatory grievances, data-protection / privacy requests, partnerships and press.
We read every message. Pick the channel that matches the nature of your enquiry — that lets the right person see it first and shortens the response cycle.
Address & phone
MintByte Investment Services Private Limited HD-327, WeWork Oberoi Commerz II, 20th Floor CTS No. 95, Off W. E. Highway, Oberoi Garden City Goregaon East (D2), Mumbai, Maharashtra 400063, India
Phone: +91-9833139568 Hours: Monday–Friday, 10:00–18:00 IST (excluding public holidays)
Contact channels
| Purpose | SLA | |
|---|---|---|
| General questions, support, press, partnerships | [email protected] | Ack 2 business days |
| Investor grievances, regulatory matters | [email protected] | Ack 2 business days · Resolution 30 calendar days |
| Data-protection / privacy (DSAR, correction, erasure) | [email protected] | Ack 2 business days · Response 30 calendar days |
Investor grievances
The full escalation matrix (L1 → L2 → SEBI SCORES → Smart ODR) is on the dedicated Investor Grievance Redressal page. Every complaint at L1 is acknowledged within 2 business days and resolved within 7 business days; L2 (Compliance Officer) ack 2 business days, resolution 30 calendar days.
Press, partnerships, careers
Email [email protected] with one of the following in the subject line:
Press— for editorial enquiries, podcasts, expert quotesPartnership— for data licensing, distribution tie-ups, technology integrationsCareers— for opportunities (no agencies, please)
Reporting a bug or data quality issue
Email [email protected] with Data quality in the subject line. Include the page URL, the specific field, what it shows, and what you believe it should show (with source if available). We acknowledge data-quality reports within 2 business days.