Investor Grievance Redressal
How to raise an investor grievance against MintByte Investment Services Private Limited, our acknowledgement and resolution SLAs, and the SEBI SCORES + Smart ODR escalation path.
MintByte Investment Services Private Limited (CIN: U66190MH2024PTC434330) takes investor grievances seriously. This page is the canonical investor-grievance redressal procedure and mirrors the matrix in our Disclosures §9.
Escalation matrix
| Level | Channel | Acknowledgement | Resolution |
|---|---|---|---|
| L1 · Customer support | [email protected] / +91-9833139568 | 2 business days | 7 business days |
| L2 · Grievance / Compliance Officer | [email protected] | 2 business days | 30 calendar days |
| L3 · Regulatory escalation (SEBI SCORES) | scores.sebi.gov.in | per SEBI norms | per SEBI norms |
| L4 · Online Dispute Resolution (Smart ODR) | smartodr.in | per SEBI norms | per SEBI norms |
Office hours: Monday–Friday, 10:00–18:00 IST (excluding public holidays).
L1 — direct to MintByte
Write to [email protected] or call +91-9833139568. Include in your complaint:
- full name and contact details
- ARN / folio / client ID where applicable
- scheme or security name (and date(s) of the relevant transaction or interaction)
- a clear description of the grievance and the resolution you are seeking
- copies of any supporting communication
We acknowledge within 2 business days and aim to resolve within 7 business days.
L2 — Grievance / Compliance Officer
If L1 does not resolve the matter, escalate to:
Ms. Abhilasha Tiwari, Compliance Officer
Grievance Officer (Data Protection — DPDP s.8(9))
Email: [email protected]
Postal: HD-327, WeWork Oberoi Commerz II, 20th Floor, CTS No. 95, Off W. E. Highway, Oberoi Garden City, Goregaon East (D2), Mumbai, Maharashtra 400063
Acknowledgement: 2 business days. Resolution: 30 calendar days.
L3 — SEBI SCORES (for matters relating to securities markets)
If MintByte is unable to resolve your grievance at L1 or L2, you may escalate to the SEBI SCORES portal (scores.sebi.gov.in). SCORES is SEBI's centralised online grievance-redressal system. Complaints filed there are routed to the entity automatically; SEBI tracks resolution status.
For complaints relating specifically to:
- Mutual Fund schemes — also escalate to the respective AMC or to AMFI at amfiindia.com
- Portfolio Management Services — also escalate to APMI at apmiindia.org
- Stock-broking (where the broker is the AP principal) — also escalate to the broker's compliance officer
L4 — Online Dispute Resolution (Smart ODR)
The SEBI Smart ODR portal at smartodr.in provides an online forum for resolution of unresolved disputes relating to securities-market intermediaries. You may approach Smart ODR after exhausting L1 + L2 if your matter remains unresolved.
Data-protection grievances (DPDP Act, 2023)
For grievances relating specifically to processing of your personal data (Data Subject Access Requests, correction, erasure, withdrawal of consent), email [email protected] (subject: DSAR — [type of request]). We acknowledge within 2 business days and respond within 30 calendar days. Onward escalation lies to the Data Protection Board of India under the DPDP Act.
What MintByte does NOT do
- We do not offer SEBI-registered Investment Adviser or Research Analyst services until those registrations are granted (currently under review).
- We do not provide any guaranteed-return product.
- We do not pool investor funds or manage client portfolios on a discretionary basis.
Statistics
We will publish aggregate complaint and resolution statistics in the format prescribed by the SEBI investor charter applicable to our regulated activities. The first published period will follow the grant of the SEBI IA / RA registrations under review.
Updates
This page will be revised whenever the escalation matrix, the Compliance Officer, contact channels or SLAs change. The "Last updated" date at the top of Disclosures is the canonical revision marker.