SCORES (SEBI Complaints Redress System) is the centralised online portal operated by the Securities and Exchange Board of India for investors to lodge complaints against listed companies, intermediaries, and SEBI-regulated entities.
How it works: Investor files a complaint at scores.sebi.gov.in with supporting documents. SEBI forwards it to the regulated entity, which must respond within 21 days. SCORES 2.0 (launched 2024) adds a two-tier review and auto-routes unresolved complaints to ODR (Online Dispute Resolution).
Example: Your mutual-fund AMC delayed a redemption beyond the T+3 norm. You file via SCORES; the AMC responds within 21 days; redemption is credited with interest for the delay. If still unresolved you can escalate to the SEBI-administered ODR portal (smartodr.in).
When to use: Disputes with SEBI-regulated entities — mutual funds, PMS managers, RIA, RA, depositories, registrars, and listed-company secretarial issues (dividend delays, transfer rejections).
When NOT to use: Broker trading-account disputes — those go through exchange IGRP, not SCORES. Banking complaints go to RBI Ombudsman, not SCORES.
Caveat: SCORES is a facilitation portal, not a court. Awards under ODR are appealable. This is educational, not legal advice.