SCORES
SCORES (SEBI Complaints Redress System) is the centralised online portal operated by the Securities and Exchange Board of India for investors to lodge complaints against listed companies, intermediaries, and SEBI-regulated entities. How it works: Inv
SCORES (SEBI Complaints Redress System) is the centralised online portal operated by the Securities and Exchange Board of India for investors to lodge complaints against listed companies, intermediaries, and SEBI-regulated entities.
How it works: Investor files a complaint at scores.sebi.gov.in with supporting documents. SEBI forwards it to the regulated entity, which must respond within 21 days. SCORES 2.0 (launched 2024) adds a two-tier review and auto-routes unresolved complaints to ODR (Online Dispute Resolution).
Example: Your mutual-fund AMC delayed a redemption beyond the T+3 norm. You file via SCORES; the AMC responds within 21 days; redemption is credited with interest for the delay. If still unresolved you can escalate to the SEBI-administered ODR portal (smartodr.in).
When to use: Disputes with SEBI-regulated entities — mutual funds, PMS managers, RIA, RA, depositories, registrars, and listed-company secretarial issues (dividend delays, transfer rejections).
When NOT to use: Broker trading-account disputes — those go through exchange IGRP, not SCORES. Banking complaints go to RBI Ombudsman, not SCORES.
Caveat: SCORES is a facilitation portal, not a court. Awards under ODR are appealable. This is educational, not legal advice.